BLUFFSTORY / Support
Let’s work it out.
Need a hand with your account, stories or conversations?
Last updated: September 15, 2026Frequently asked questions
I can’t sign in with email.
Open the verification link in your inbox, then sign in again. Check your spam folder too. If you forgot your password, use Forgot password on the sign-in screen. Use the sign-in method you originally registered with.
Why isn’t my story visible?
New stories appear after moderation approval. Check their status in You → My stories. For invite-only stories, share the invitation link with the other person.
I guessed wrong. What happens now?
The real ending is still revealed. You can send the storyteller a connection request; chat begins only when the other person accepts.
Why did my room close?
Rooms expire after 48 hours. A host leaving, or a player leaving during an active game, can also close the room. Create a new room to play again.
How do I report a user?
Choose Report from the menu in the story or chat screen. Block the user if needed. Describe the issue without sharing sensitive personal information.
What should I include in a support request?
Include your device model, iOS and app version, the steps that led to the issue and the approximate time. Hide private information in screenshots. Never send passwords or verification codes.